1.1 By placing an order from Hills Dress Hire, the client agrees to be bound by these terms and conditions.

1.2 Hills Dress Hire reserves the right to refuse future service to clients who have previously breached these terms and conditions.

1.1 The standard hire period is 3 days, beginning from the first date selected.

1.2 The hire period may be extended upon request and is subject to availability. Each additional day is an additional 20% of the hire fee.

3.1 Hills Dress Hire requires a minimum of 5 full business days notice to allow for processing, cleaning and/or postage. Client must contact Hills Dress Hire for a late booking.

3.2 A billing address is required with every booking.

3.3 If the client lives in a RURAL area, Hills Dress Hire must be notified at time of booking. Additional postage time is required.

3.4 Full payment is required to reserve a dress.

4.1 Client acknowledges that each hire garment may have general wear. Vintage garments are more likely to have small imperfections due to their age and delicate nature.

4.2 The client agrees to treat the hire garment with the utmost care and respect, avoiding activities or environments that could result in damage.

4.3 Client agrees to not alter the garment in any way, including but not limited to hemming, dyeing, or adding embellishments. Any alterations will result in a damage fee.

4.4 Client must not use fashion tape or glue on the hire garment.

4.5 Client may wear fake tan, but it must be completely washed off (Hills Dress Hire recommend doing so 1-2 days in advance). Any stains on the dress may incur an additional fee.

4.6 The hire garment must not be exposed to substances or abrasives that may cause permanent damage, including but not limited to fake tan, makeup, jewellery, perfume, oils, or cleaning products.

4.7 The client agrees to follow any specific care instructions provided by Hills Dress Hire for the garment.

4.8 The client must notify Hills Dress Hire immediately if they notice pre-existing damage or defects upon receipt of the garment to avoid being held responsible.

5.1 The client agrees to return the hire garment unwashed or dry cleaned.

5.2 The client agrees to notify Hills Dress Hire of any damages or defects as soon as possible, including before use if the issue is identified upon receipt.

5.3 The client agrees to pay a damage fee for any pulls, scratches, tears, stains, or other damages caused to the garment during the hire period. Hills Dress Hire will determine the fee based on factors such as RRP, market demand, availability of the dress for purchase, its condition before the hire, and the rental fee already paid. The client will be invoiced, and payment must be made within 7 days. Failure to pay may result in additional charges or legal action.

5.4 If the hire garment requires additional cleaning, repairs or replacement, the client will be responsible to cover the cost, which may be up to full retail price.

5.5 If the hire garment is damaged beyond repair, the client will be responsible for covering the full retail cost of the garment.

5.6 If the damage to the garment results in the cancellation or refunding of an upcoming booking for that garment, the client responsible for the damage must also cover the cost of the canceled/refunded booking in addition to other costs.

5.7 Hills Dress Hire reserves the right to inspect the garment upon return and determine the level of damage or additional cleaning required.

6.1 Client will pick up hire garment from a residential address in Castle Hill, Sydney. The exact address is provided via order confirmation email.

6.2 Client will pick up the hire garment between 10am and 8pm. Client may nominate a time, which is subject to change.

6.3 To return a pick up hire, the client must drop off the hire garment to the address picked up from by 2pm on the return date. Client must take a photo of the returned hire garment and notify Hills Dress Hire.

7.1 Postage hires will be express posted via Australia Post delivery service. Posties usually deliver between 7am and 5pm, Monday to Friday.

7.2 Hills Dress Hire will express post the hire garment to the client in advance to ensure on time delivery. Client may receive the hire garment up to a week in advance.

7.3 If the client places an order less than 4 business days before the hire period and the hire garment does not arrive on time, no refund or store credit will be given.

7.4 If the client lives in a RURAL area, Hills Dress Hire must be notified at time of booking. Additional postage time is required.

7.5 To return a postage hire, the client will be provided with a pre-paid return label and instructions. The client must attach the pre-paid return label onto the reusable packaging, and express post at an Australia Post office (not a street box) by 3pm. If the return date falls on a Sunday, the client may return on Monday morning. If client loses the pre-paid return label, the client is responsible to express post the garment back to Hills Dress Hire.

7.6 The client is responsible for ensuring the hire garment is packaged securely when returning via postage. Any damages caused during transit due to improper packaging will be the client’s responsibility.

8.1 To return a pick up hire, the client must drop off the hire garment to the address picked up from by 2pm on the return date. Client must take a photo of the returned hire garment and notify Hills Dress Hire.

8.2 To return a postage hire, the client will be provided with a pre-paid return label and instructions. The client must attach the pre-paid return label onto the reusable packaging, and express post at an Australia Post office (not a street box) by 3pm. If the return date falls on a Sunday, the client may return on Monday morning. If client loses the pre-paid return label, the client is responsible to express post the garment back to Hills Dress Hire.

8.3 The client is responsible for ensuring the hire garment is packaged securely when returning via postage. Any damages caused during transit due to improper packaging will be the client’s responsibility.

8.4 If the client does not return the hire garment on time or incorrectly returns the garment, the client will be charged a fee of 30% of the hire fee per day. This may be up to 100% of the retail cost of the hire garment.

8.5 If the late return of the garment results in the cancellation or refunding of an upcoming booking for that garment, the client responsible for the late return must also cover the cost of the canceled/refunded booking in addition to other costs.

9.1 All bookings are subject to a 100% cancellation fee, and no refunds are applicable under any circumstances.

9.2 If the client wishes to cancel their booking, they must notify Hills Dress Hire at least 7 days before the start of the hire period. In such cases, a full store credit will be issued.

9.3 Store credits are valid for 1 year from the date of issue and can be applied toward future bookings.

9.4 Exchanges for a different dress may be available upon request, subject to availability and approval by Hills Dress Hire. Any differences in price must be settled before the exchange is finalised.

9.5 Once the hire garment has been dispatched, the client is no longer eligible for a refund, store credit, or exchange, even if the garment is unused.

9.6 If the client fails to notify Hills Dress Hire of a cancellation and does not collect or use the garment, the booking will be considered forfeited, and no store credit or refund will be issued.

9.7 In the rare case of postal delays beyond Hills Dress Hire’s control, no refunds or store credits will be provided. Clients are advised to book well in advance to avoid such issues.

10.1 Hills Dress Hire may experience external factors which may prevent an order from being fulfilled. With this, Hills Dress Hire reserves the right to cancel the clients booking.

Reasons Hills Dress Hire may cancel your booking include, but are not limited to:

• The hire garment is damaged, lost or stolen by the previous hirer.

• The hire garment is unable to be delivered in time for the booking, due to late return by the previous hirer.

• The hire garment is unable to be delivered in time for the booking, due aus post delays.

10.2 Hills Dress Hire reserves the right to cancel any hire booking if the client fails to comply with these terms or provide accurate information.

11.1 In the event that a dress is lost or stolen during the hire period, the client will be responsible to cover the full retail cost of the hire garment.

12.1 By Appointment Only: Try-ons are available strictly by appointment only. Walk-ins are not permitted.

12.2 Non-Refundable and Non-Redeemable: Try-on bookings are non-refundable and non-redeemable under any circumstances.

12.3 Allocated Time: Each booking is strictly for the allocated time and is limited to one person only unless prior arrangements have been approved.

12.4 Dress Availability: Expressing interest in a dress does not guarantee its availability for the try-on session. Dresses may be out for hire, undergoing cleaning, or alterations. Hills Dress Hire will confirm availability as soon as possible.

12.5 Damages During Try-Ons: If any hire garment is damaged during a try-on, the client must inform Hills Dress Hire immediately. Damage will be assessed and addressed in the same manner as damage to a regular hire, and the client may be responsible for repair or replacement costs.

12.6 Venue Rules: Clients must respect the rules and conditions of the try-on venue. Any disruption, misuse of the facility, or inappropriate behavior may result in termination of the appointment without refund.

12.7 Punctuality: Clients must arrive on time for their appointment. Late arrivals will not be guaranteed their full try-on time and may forfeit the session without refund.

12.8 Garment Handling: Clients must handle garments with care during the try-on session. This includes avoiding the use of fake tan, heavy makeup, oils, or other substances that may stain or damage the garments.

12.9 Rescheduling: Try-on appointments may be rescheduled with at least 48 hours’ notice, subject to availability. Rescheduling within 48 hours may incur a rebooking fee.

12.10 Limit on Dresses: Each try-on appointment allows the client to try on a maximum of 6 dresses, unless otherwise approved in advance.

13.1 Hills Dress Hire is committed to protecting the clients privacy. Personal information collected during the booking process will be used solely for the purpose of processing the order and will not be shared with third parties, except where required by law.

14.1 Hills Dress Hire reserves the right to amend these terms and conditions at any time.

15.1 Client must contact Hills Dress Hire (info@hillsdresshire.com) with any questions or concerns regarding these terms and conditions.

16.1 Discount Offer: The Black Friday sale offers an automatic 30% discount on selected styles from The Edit.

16.2 Exclusions: Not all styles are included in the sale.

16.3 Availability: Discounts apply only to available stock.

16.4 Duration: The Black Friday sale is valid from Nov 28, 12PM AEDT to Nov 30, 12AM AEDT. All bookings must be made within this period to qualify for the discount.

16.5 Non-Transferable: The 30% discount is not transferable and cannot be redeemed for cash or applied to previous bookings, purchases, or future promotions.

16.6 Other Discounts: This promotion cannot be combined with any other offers, discounts, or promotional codes.

16.7 Cancellations: All bookings made during the Black Friday sale are subject to Hills Dress Hire’s standard cancellation policy. No refunds or price adjustments will be issued for bookings canceled or modified after the sale period.

16.8 Acceptance: By participating in the Black Friday sale, customers acknowledge and agree to these terms and conditions.