1.1 By placing an order from Hills Dress Hire, the client agrees to be bound by these terms and conditions.

1.1 The standard hire period is 3 days, beginning from the first date selected.

1.2 The hire period may be extended upon request and is subject to availability. Each additional day is an additional 20% of the hire fee.

3.1 Hills Dress Hire requires a minimum of 4 business days notice to allow for processing, cleaning and/or postage.

3.2 A billing address is required with every booking.

3.3 If the client lives in a RURAL area, Hills Dress Hire must be notified asap. Additional postage time is required.

3.4 Full payment is required to reserve a dress.

4.1 Client acknowledges that each hire garment may have general wear. Vintage garments are more likely to have small imperfections.

4.2 Client agrees to treat the hire garment with care.

4.3 Client must not make any alterations to the hire garment.

4.4 Client must not use fashion tape or glue on the hire garment.

5.1 Client agrees to return the hire garment unwashed.

5.2 Client agrees to notify Hills Dress Hire of any damages

5.3 If the hire garment requires additional cleaning, repairs or replacement, the client will be responsible to cover the cost, which may be up to RRP.

5.4 If the hire garment has been damaged beyond repair, the client will be responsible to cover the retail cost of the hire garment.

6.1 Client will pick up hire garment from a residential address in Castle Hill, Sydney. The exact address is provided via order confirmation email.

6.2 Client will pick up the hire garment between 10am and 8pm. Client may nominate a time, which is subject to change.

7.1 Postage hires will be express posted via Australia Post delivery service.

7.2 Hills Dress Hire will express post the hire garment to the client in advance to ensure on time delivery. Client may receive the hire garment up to a week in advance.

7.3 If the client places an order less than 4 business days before the hire period and the hire garment does not arrive on time, no refund or store credit will be given.

8.1 To return a pick up hire, the client must drop off the hire garment to the address picked up from by 2pm on the return date. Client must take a photo of the returned hire garment and notify Hills Dress Hire.

8.2 To return a postage hire, the client will be provided with a pre-paid return label and instructions. The client must attach the pre-paid return label onto the reusable packaging, and express post at an Australia Post office (not a street box). If the return date falls on a Sunday, the client may return on Monday morning. If client loses the pre-paid return label, the client is responsible to express post the garment back to Hills Dress Hire.

8.3 If the client does not return the hire garment on time, the client will be charged 30% of the hire fee per late day. This may be up to 100% of the retail cost of the hire garment.

9.1 All bookings have a 100% cancellation fee and no refund is applicable.

9.2 If the client would like to cancel, Hills Dress Hire must be notified 7 days before the beginning of the hire period. A full store credit will be offered.

9.3 Store credits are valid for 1 year. 

9.4 Exchanges may be available upon request.

9.5 If Hills Dress Hire has already posted the hire, the client is not eligible for a refund or store credit.

10.1 Hills Dress Hire may experience external factors which may prevent an order from being fulfilled. With this, Hills Dress Hire reserves the right to cancel the clients booking.

Reasons Hills Dress Hire may cancel your booking include, but are not limited to:

• The hire garment is damaged, lost or stolen by the previous hirer.

• The hire garment is unable to be delivered in time for the booking, due to late return by the previous hirer.

• The hire garment is unable to be delivered in time for the booking, due aus post delays.

11.1 In the event that a dress is lost or stolen during the hire period, the client will be responsible to cover the full retail cost of the hire garment.

12.1 Try ons are available at Wrights Road Community Centre, Kellyville, by appointment only.

12.2 Booking is non refundable.

12.3 Each booking is strictly the allocated time for 1 person.

12.4 Selecting a dress does not guarantee it will be available on the try on day.

12.5 If any hire garment is damaged during a try on, the client must let Hills Dress Hire know immediately. It will be addressed the same as damage to a regular hire.

13.1 Hills Dress Hire is committed to protecting the clients privacy. Personal information collected during the booking process will be used solely for the purpose of processing the order and will not be shared with third parties, except where required by law.

14.1 Hills Dress Hire reserves the right to amend these terms and conditions at any time.

15.1 Client must contact Hills Dress Hire (info@hillsdresshire.com) with any questions or concerns regarding these terms and conditions.