The following outlines the Terms and Conditions and Privacy Policy of Hills Dress Hire. By placing an order, the client enters into a legally binding contract with Hills Dress Hire and agrees to abide by these terms. 

Hills Dress Hire reserves the right to refuse future service to any client who has previously breached these Terms and Conditions.

 

 

Hire Period

The standard hire period is three (3) consecutive days, commencing on the first date selected by the client and concluding on the final date selected.

Should the client require early delivery or an extension of the hire period beyond the standard duration, such arrangements may be made upon request and are subject to availability. An additional fee equivalent to 20% of the total hire fee per additional day will apply.

 

Booking & Payment

A minimum of five (5) full business days’ notice is required for all bookings to allow adequate time for processing, preparation, and postage. Bookings requested within this period may be accommodated at the discretion of Hills Dress Hire, subject to availability.

A valid residential billing address must be provided at the time of booking. Post office boxes are not accepted. Clients residing in rural or remote areas must notify Hills Dress Hire at the time of booking, as extended postage timeframes may apply.

Full payment is required at the time of booking in order to secure the selected hire item.

 

Condition & Care

All hire items may show signs of general wear. Vintage pieces are particularly delicate and may display minor imperfections due to age. Fabrics such as silk and satin are especially prone to scuffs, pulls, and natural wear consistent with the characteristics of the material.

Clients are required to handle all hire items with care and respect, avoiding any activities, environments, or conditions that may cause staining, tearing, or other forms of damage.

Alterations to hire items are strictly prohibited. This includes, but is not limited to, hemming, dyeing, or the addition of embellishments. Any unauthorised alterations may incur a damage fee, which may be up to the full replacement value of the item.

The use of fashion tape, double-sided tape, fabric glue, or any other adhesive substances on hire items is not permitted under any circumstances.

Fake tan may be worn, provided it is thoroughly washed off prior to the hire period. Hills Dress Hire recommends washing off fake tan 1–2 days in advance. Any staining caused by fake tan may result in additional cleaning or damage fees.

Hire items must be kept away from substances and surfaces that may cause damage, including but not limited to makeup, jewellery, perfumes, oils, sprays, and cleaning agents.

 

Cleaning & Damage

All hire items must be returned in their worn condition, without being washed or dry cleaned. All cleaning is managed by Hills Dress Hire to preserve the quality and integrity of the items.

Clients are required to notify Hills Dress Hire of any damage or defects as soon as possible, including prior to use if identified upon receipt. Failure to report pre-existing damage may result in the client being held liable.

Any pulls, scratches, tears, stains, or other forms of damage caused to the hire item during the hire period will incur a damage fee. This fee will be determined by Hills Dress Hire, taking into account factors such as the item’s recommended retail price (RRP), market demand, purchase availability, pre-hire condition, and the hire fee already paid. The client will be invoiced accordingly, and payment must be made within seven (7) days. Failure to make payment may result in further charges or legal action.

Should damage to a hire item result in the cancellation or refund of a future booking for the same item, the client responsible will also be liable for the full cost of the cancelled or refunded booking, in addition to any other applicable charges.

Hills Dress Hire reserves the right to inspect all hire items upon return and to determine the level of damage or additional cleaning required.

 

Pick Up Hires

Clients are required to collect their hire item from Suite 3.14, 7 Maitland Place, Norwest, NSW 2153.

A 30-minute collection window must be selected between 10:00 AM and 4:00 PM. Clients who require an after-hours collection must email info@hillsdresshire.com in advance to request approval. After-hours collections may affect the designated pick-up location.

All hire items must be returned to Suite 3.14, 7 Maitland Place, Norwest, NSW 2153, between 9:00 AM and 2:00 PM on the return date. Clients are encouraged to advise Hills Dress Hire of their preferred return time where possible.

All packaging provided with the hire item — including but not limited to coat hangers and garment bags — must be returned. Missing or unreturned items may incur a replacement fee.

 

Postal Hires

All postal hires are dispatched via express post through Australia Post. Deliveries are typically made between 7:00 AM and 5:00 PM, Monday to Friday.

Hills Dress Hire will send hire items in advance to allow for timely delivery. When possible, clients may receive their hire items up to two weeks prior to the selected hire dates. Early delivery does not affect the hire period or incur additional charges.

Bookings placed fewer than five (5) full business days before the hire period are made at the client’s risk. If the hire item does not arrive in time, the client will not be eligible for a refund or store credit.

Clients residing in rural or remote areas must notify Hills Dress Hire at the time of booking, as extended postage timeframes may apply.

For returns, a pre-paid express return label and instructions will be provided. Clients must affix the label to the reusable packaging and return the hire item over the counter at an Australia Post office (not via a street post box) by 3:00 PM. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client will be responsible for covering the cost of express return postage.

Clients are responsible for ensuring the hire item is securely packaged for return. Any damage sustained during transit as a result of inadequate packaging will be the client’s responsibility.

 

Late Fees

If a hire item is returned late or not in accordance with the return instructions, a late fee of 30% of the original hire fee per day will apply. This fee may accumulate up to the full retail value of the hire item.

If the late return of a hire item results in the cancellation or refund of a subsequent booking for the same item, the client responsible will also be liable for the full cost of the cancelled or refunded booking, in addition to any applicable late fees or other charges.

 

Cancellations, Store Credit, Refunds & Exchanges

Cancellations
All bookings are subject to a 100% cancellation fee. No refunds will be issued under any circumstances.

Clients who wish to cancel a booking must notify Hills Dress Hire at least seven (7) days prior to the commencement of the hire period. In such cases, a full store credit will be issued.

If the client fails to notify Hills Dress Hire of a cancellation and does not collect or use the hire item, the booking will be considered forfeited. No refund or store credit will be issued.

No refunds or store credits will be provided once the hire item has been dispatched, regardless of whether it is worn.

Store Credits
Store credits are valid for one (1) year from the date of issue and may be applied to future bookings. Clients may apply their credit at checkout when logged into their customer account on hillsdresshire.com.

Exchanges
Exchanges for a different hire item may be available upon request, subject to availability and approval by Hills Dress Hire. Any difference in price must be paid prior to confirmation, and an additional fee may also apply.

Postal Delays
In the rare event of postal delays beyond the control of Hills Dress Hire, no refunds or store credits will be issued. Clients are strongly advised to place bookings well in advance to avoid delivery issues.

 

Cancellations by Hills Dress Hire 

Hills Dress Hire reserves the right to cancel a client’s booking in the event of unforeseen external circumstances that prevent the order from being fulfilled. Reasons for cancellation may include, but are not limited to:

• The hire item has been damaged, lost, or stolen by a previous client.

• The hire item has not been returned on time by a previous client, preventing timely dispatch.

Hills Dress Hire also reserves the right to cancel any booking if the client fails to comply with these Terms and Conditions or provides false, misleading, or incomplete information.

 

Lost or Stolen Items

In the event that a hire item is lost or stolen during the hire period, the client will be liable to pay a fee. This fee will be determined by Hills Dress Hire, taking into account factors such as the item’s recommended retail price (RRP), market demand, purchase availability, pre-hire condition, and the hire fee already paid.

 

In-Store Try-Ons

Try-ons are available strictly by appointment only. Walk-ins are not permitted under any circumstances.

All try-on bookings are non-refundable and non-redeemable, regardless of attendance or outcome.

Each try-on appointment is limited to the allocated time and is restricted to one individual unless prior approval has been granted by Hills Dress Hire.

Expressing interest in a hire item does not guarantee its availability for a try-on session. Items may be unavailable due to prior bookings, cleaning requirements, or alterations. Hills Dress Hire will confirm availability where possible prior to the appointment.

Clients are expected to handle all hire items with care during try-on sessions. Contact with fake tan, makeup, oils, and abrasive jewellery must be avoided to prevent damage. Failure to comply may result in charges up to the full retail value of the affected item.

Any damage sustained during a try-on must be reported to Hills Dress Hire immediately. Damage will be assessed in accordance with the standard hire terms.

Clients must adhere to all venue rules and respect the conditions of the try-on space. Disruptive behaviour, misuse of the facility, or failure to comply with staff instructions may result in the immediate termination of the appointment without refund.

Clients must arrive on time for their scheduled appointment. Late arrivals may forfeit their booking and will not be guaranteed the full try-on duration.

Try-on appointments may be rescheduled once, provided that at least 48 hours’ notice is given and subject to availability. 

Each appointment permits the client to try on a maximum of six (6) hire items, unless otherwise approved in advance by Hills Dress Hire.

 

Postal Try-Ons

All postal try-on bookings are strictly non-refundable and non-redeemable under any circumstances.

Each booking is valid only for the designated try-on period and limited to one individual, unless prior approval has been granted. Once delivered, the hire item must be returned via express post within 24 hours.

Failure to return the hire item on time or in accordance with the provided return instructions will incur a late fee of 30% of the hire fee per day, up to a maximum of 100% of the full retail value.

Hire items are sent in their current condition (clean but not freshly dry-cleaned) and must be returned unworn, having been used only for the purpose of try-on.

Any damage incurred during the try-on must be reported to Hills Dress Hire immediately. Damages will be assessed in line with the standard hire terms.

Clients must follow all packaging and return instructions provided. The hire item must be securely packaged for return postage. Any damage sustained in transit due to inadequate packaging will be the client’s responsibility.

 

Privacy

Hills Dress Hire is committed to protecting client privacy. Personal information collected during the booking process will be used solely for order processing and will not be shared with third parties, except where required by law.

 

Ex-Hire Final Sale Terms

All ex-hire sales are final. No returns, exchanges, or refunds will be accepted under any circumstances.

Clients are responsible for reviewing all condition notes and accompanying photographs before making a purchase.

All ex-hire sale orders will be dispatched via postage only. Pick-up is not available for these items. Any pick-up orders placed for ex-hire items will be cancelled.

 

 

Hills Dress Hire reserves the right to amend these Terms and Conditions at any time without prior notice.