ABN: 49 403 746 872

 

The following Terms and Conditions govern all bookings with Hills Dress Hire. By placing an order, the client enters into a legally binding agreement with Hills Dress Hire and agrees to these Terms and Conditions.

 

Hire Period

Clients may select either a three (3) day or five (5) day hire period. The hire period commences on the first date selected and concludes on the final date selected.

 

Booking

A minimum of five (5) business days’ notice is required for all bookings to allow for processing and dispatch. Bookings within this timeframe may be accommodated at the discretion of Hills Dress Hire, subject to availability.

A valid residential billing address must be provided at the time of booking. Post office boxes are not accepted.

 

Condition & Care

All hire items may show signs of general wear. Vintage pieces and delicate fabrics are particularly prone to minor imperfections.

Clients must handle all garments with care and take reasonable precautions to prevent damage.

Alterations are strictly prohibited. Unauthorised alterations may incur a fee up to the full replacement value of the item.

The use of fashion tape, fabric glue, or any adhesive products is not permitted.

Fake tan must be fully washed off prior to wear. 

 

Cleaning & Damage

All hire items must be returned in their worn condition. Professional cleaning is managed by Hills Dress Hire.

Clients must notify Hills Dress Hire of any damage or defects as soon as possible, including prior to wear if identified upon receipt. Failure to report pre-existing damage may result in the client being held liable.

Any damage, staining, or alteration may incur a repair or replacement fee. An invoice will be issued accordingly and must be paid within seven (7) days. Fees are determined by Hills Dress Hire based on factors including the item’s RRP, condition, availability, and demand.

 

In-Store Pick Up Hires

Address: Suite 3.14, 7 Maitland Place, Norwest, NSW 2153.

Clients will be contacted to arrange a 30-minute collection and return window between 10:00 AM and 5:00 PM.

As Hills Dress Hire operates by appointment only, staff are scheduled for each booking. Changes require advance notice. Missed collection windows may result in the booking being forfeited.

All packaging provided with the hire item must be returned. Missing items may incur a replacement fee.

 

Postal Hires

Hire items are dispatched in advance to allow for timely delivery. Items may arrive early (including up to two weeks prior); this does not affect your selected hire dates.

Clients in rural, remote, or regional areas must select the appropriate postage option at checkout or notify Hills Dress Hire, as extended delivery timeframes often apply.

For returns, a pre-paid express return label and instructions will be provided. Clients must affix the label to the reusable packaging and return the hire item over the counter at an Australia Post office (not via a street post box) by 3:00 PM. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client will be responsible for covering the cost of express return postage.

Clients must ensure the item is securely packaged for return. Any damage incurred during transit due to inadequate packaging will be the client’s responsibility.

 

International / NZ Postal Hires

International hires are available upon request. Clients must contact Hills Dress Hire prior to placing an order to confirm availability, pricing, and applicable timeframes.

International hire fees are higher than domestic rates due to extended transit timeframes and logistical requirements.

One-way express postage typically ranges from $36–$44 AUD, depending on parcel size.

Return express postage must be arranged and covered by the client, with valid tracking details provided to Hills Dress Hire once lodged.

 

Late Fees

Late returns or returns not made in accordance with the provided instructions may incur a late fee of $30 per day.

If a late return affects a subsequent booking, the client may also be liable for any resulting costs.

 

Cancellations, Store Credit, Refunds & Exchanges

Cancellations
All hire bookings are non-refundable.

Cancellations made at least seven (7) days prior to the commencement of the hire period will receive a full store credit.

Cancellations within seven (7) days, or failure to collect or use the hire item, will result in the booking being forfeited. No refund or store credit will be issued.

No refunds or store credits will be provided once the hire item has been dispatched.

Store Credits
Store credits are valid for one (1) year from the date of issue and may be used for future bookings. Credits can be applied at checkout when logged into your account.

Exchanges
Exchanges may be available upon request, subject to availability and approval. Any price difference must be paid prior to confirmation, and an additional fee may apply.

Postal Delays
In the rare event of a postal delay preventing timely delivery, a store credit may be issued at the discretion of Hills Dress Hire.

 

Cancellations by Hills Dress Hire 

Hills Dress Hire reserves the right to cancel a booking due to unforeseen circumstances that prevent the order from being fulfilled. In such cases, a full refund will be issued.

Hills Dress Hire also reserves the right to refuse service or cancel future bookings where a client breaches these Terms and Conditions or provides false or misleading information.

 

Lost or Stolen Items

If a hire item is lost or stolen during the hire period, the client will be liable for the cost of replacement. This amount will be determined by Hills Dress Hire based on factors including the item’s RRP, condition, availability, and demand, and may be up to 150% of the item’s RRP.

 

In-Store Try-On Appointments

Try-on appointment fees are non-refundable and non-redeemable.

Each appointment permits one client and one accompanying guest.

Availability of specific garments is not guaranteed, as items may be booked, in cleaning, or undergoing alterations.

Clients must take care during try-ons. Any damage will be assessed in line with the standard hire terms.

Late arrivals of more than 10 minutes without prior notice may result in the appointment being cancelled.

Appointments may be rescheduled once at no charge with at least 12 hours’ notice.

Cancellations made with at least 48 hours’ notice will receive a store credit.

 

Postal Try-Ons

All postal try-on fees are non-refundable and non-redeemable.

Each booking is valid for the allocated try-on period and for one person only. Items must be returned within 24 hours of delivery.

Items are sent in their current condition (clean but not freshly dry cleaned) and must be returned unworn and used for try-on purposes only.

 

Privacy

Hills Dress Hire respects client privacy. Personal information is used only for booking and order fulfilment and is not shared with third parties except where required by law.

 

Ex-Hire Final Sale

All ex-hire sales are final. No returns, refunds, or exchanges.

Items vary in condition and are priced accordingly. By purchasing, the customer confirms they have reviewed and accepted the condition details provided.

 

Intellectual Property & Copyright

All content provided by Hills Dress Hire, including photographs, videos, product descriptions, graphics, logos, and designs, is owned by Hills Dress Hire and protected under Australian intellectual property laws.

Content is provided for personal, non-commercial use only.

 

Loyalty Program

Loyalty tiers are based on each client’s cumulative lifetime spend, calculated after discounts, credits, or refunds and excluding damage or late fees.

Once a tier is reached, it is retained based on total lifetime spend. To remain active and continue receiving benefits, at least one qualifying hire must be placed within a 12-month period.

Benefits listed as “per calendar year” are issued from January to December and do not roll over.

Hire discounts apply to full-price hires only and cannot be combined with other offers unless stated.

Complimentary try-ons and event invitations are subject to availability.

Membership is limited to one account per individual, is non-transferable, and for personal use only.

Hills Dress Hire reserves the right to modify or discontinue the loyalty program at any time.

 

 

Hills Dress Hire reserves the right to amend these Terms and Conditions at any time without prior notice.