1.1 By placing an order with Hills Dress Hire, the client acknowledges and agrees to be bound by these Terms and Conditions.

1.2 Hills Dress Hire reserves the right to refuse future service to any client who has previously breached these Terms and Conditions.

2.1 The standard hire period is three (3) days, commencing from the first date selected by the client. When possible, the client may receive their garment and/or bag up to two weeks prior to the selected hire dates.

2.2 If the client wishes to guarantee early delivery or extend the hire period beyond the standard three days, this may be arranged upon request, subject to availability. An additional fee of 20% per day will apply.

3.1 Hills Dress Hire requires a minimum of five (5) full business days’ notice for all bookings to allow adequate time for processing, cleaning, and/or postage. For bookings made within this timeframe, the client must contact Hills Dress Hire directly to check availability.

3.2 A valid residential billing address is required for all bookings.

3.3 Clients residing in rural or remote areas must notify Hills Dress Hire at the time of booking, as additional postage time may be required.

3.4 Full payment is required at the time of booking to secure the hire garment and/or bag.

4.1 The client acknowledges that all hire garments and/or bags may show signs of general wear. Vintage garments are particularly delicate and may have minor imperfections due to their age. Silk and satin garments are especially prone to light scuffs, pulls, or natural wear due to the nature of the fabric.

4.2 The client agrees to handle all hire items with the utmost care and respect, avoiding activities, environments, or conditions that may result in staining, tearing, or other forms of damage.

4.3 The client must not alter the garment in any way, including but not limited to hemming, dyeing, or adding embellishments. Any unauthorised alterations will incur a damage fee, which may be up to the full replacement cost.

4.4 The client must not apply fashion tape, double-sided tape, fabric glue, or any adhesive substances to the garment.

4.5 Fake tan may be worn, but it must be thoroughly washed off before wearing the garment. Hills Dress Hire recommend washing fake tan 1-2 days prior to your hire period. Any staining may result in additional cleaning or damage fees.

4.6 The garment and/or bag must be kept away from any substances or surfaces that may cause damage, including but not limited to: makeup, jewellery, perfumes, oils, sprays, and cleaning agents.

4.7 The client agrees to follow all specific care instructions provided by Hills Dress Hire for the hire garment and/or bag.

4.8 The client must notify Hills Dress Hire immediately upon receipt if there is any pre-existing damage or defect. Failure to do so may result in the client being held liable for the damage.

5.1 The client agrees to return the hire garment and/or bag in its worn condition, without washing or dry cleaning. All cleaning will be handled by Hills Dress Hire to preserve the quality and integrity of the items.

5.2 The client must notify Hills Dress Hire of any damages or defects as soon as possible, including prior to use if the issue is identified upon receipt. Failure to report pre-existing damage may result in the client being held liable.

5.3 The client agrees to pay a damage fee for any pulls, scratches, tears, stains, or other damages caused to the garment and/or bag during the hire period. Hills Dress Hire will determine the fee based on factors such as RRP, market demand, availability of the garment and/or bag for purchase, its condition before the hire, and the rental fee already paid. The client will be invoiced, and payment must be made within 7 days. Failure to pay may result in additional charges or legal action.

5.4 If the hire garment and/or bag requires additional cleaning, repairs or replacement, the client will be responsible to cover the cost, which may be up to full retail price.

5.5 If the hire garment and/or bag is damaged beyond repair, the client will be responsible for covering the full retail cost of the garment.

5.6 If the damage to the garment and/or bag results in the cancellation or refunding of an upcoming booking for that garment, the client responsible for the damage must also cover the cost of the canceled/refunded booking in addition to other costs.

5.7 Hills Dress Hire reserves the right to inspect the garment and/or bag upon return and determine the level of damage or additional cleaning required.

6.1 Client will pick up the hire garment and/or bag from Suite 3.14, 7 Maitland Place, Norwest, 2153.

6.2 Client will select a collection window: 10 AM - 12 PM, 12 PM - 2 PM, 2 PM - 4 PM, or email info@hillsdresshire.com to arrange an after-hours collection, which may affect the pick up location.

6.3 To return a pickup hire, the client must drop off the hire garment and/or bag to Suite 3.14, 7 Maitland Place, Norwest, 2153, by 2 PM on the return date.

7.1 All postal hires are express posted via Australia Post. Deliveries are typically made between 7:00am and 5:00pm, Monday to Friday.

7.2 Hills Dress Hire will express post items in advance to allow for timely delivery. When possible, the client may receive their garment and/or bag up to two weeks prior to the selected hire dates.

7.3 If a booking is placed less than five (5) business days before the hire period and the garment and/or bag does not arrive in time, the client will not be eligible for a refund or store credit.

7.4 Clients residing in rural or remote areas must notify Hills Dress Hire at the time of booking, as additional postage time may be required.

7.5 For returns, a pre-paid express return label and instructions will be provided. The client must affix the return label to the reusable packaging and return the item over the counter at an Australia Post office (not via a street post box) by 3:00pm. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client is responsible for covering the cost of express postage back to Hills Dress Hire.

7.6 The client is responsible for ensuring the garment and/or bag is securely packaged for return postage. Any damage caused in transit due to inadequate packaging will be the client’s responsibility.

8.1 To return a pickup hire, the client must drop off the hire garment and/or bag to Suite 3.14, 7 Maitland Place, Norwest, 2153, by 2:00pm on the return date.

8.2 For postal hire returns, a pre-paid express return label and instructions will be provided. The client must affix the return label to the reusable packaging and return the item over the counter at an Australia Post office (not via a street post box) by 3:00pm. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client is responsible for covering the cost of express postage back to Hills Dress Hire.

8.3 The client is responsible for ensuring the garment and/or bag is securely packaged for return. Any damage caused in transit due to inadequate packaging will be the client’s responsibility.

8.4 If the client fails to return the hire garment and/or bag on time, or returns it incorrectly, a late fee of 30% of the original hire fee per day will apply. This fee may accumulate to 100% of the full retail value of the garment and/or bag.

8.5 If the late return of a garment and/or bag results in the cancellation or refund of a subsequent booking for the same item, the client responsible for the late return will be liable for the full cost of any cancelled or refunded bookings, in addition to any applicable late fees or other charges.

Cancellations

9.1 All bookings are subject to a 100% cancellation fee. No refunds will be issued under any circumstances.

9.2 If the client wishes to cancel their booking, they must notify Hills Dress Hire at least 7 days prior to the start of the hire period. In this case, a full store credit will be issued.

9.3 If the client fails to notify Hills Dress Hire of a cancellation and does not collect or use the garment and/or bag, the booking will be considered forfeited. No refund or store credit will be provided.

Store Credits

9.4 Store credits are valid for 1 year from the date of issue and can be used toward future bookings. Clients can apply their store credit at checkout when logged into their customer account on hillsdresshire.com.

Exchanges

9.5 Exchanges for a different garment and/or bag may be available upon request, subject to availability and approval by Hills Dress Hire. Any difference in price must be paid before the exchange is finalised. An additional fee may also apply.

Postal Delays

9.6 In the rare event of postal delays beyond Hills Dress Hire’s control, no refunds or store credits will be issued. Clients are advised to book well in advance to avoid such issues.

10.1 Hills Dress Hire reserves the right to cancel a client’s booking in the event of unforeseen external circumstances that prevent the order from being fulfilled. Reasons for cancellation may include, but are not limited to:

• The hire garment and/or bag has been damaged, lost, or stolen by a previous client.

• The hire garment and/or bag has not been returned on time by the previous client, affecting timely dispatch.

10.2 Hills Dress Hire also reserves the right to cancel any booking if the client fails to comply with these terms and conditions or provides false or incomplete information.

11.1 In the event that a dress is lost or stolen during the hire period, the client will be responsible to cover the full retail cost of the hire garment and/or bag.

12.1 By Appointment Only: Try-ons are available strictly by appointment only. Walk-ins are not permitted.

12.2 Non-Refundable and Non-Redeemable: Try-on bookings are non-refundable and non-redeemable under any circumstances.

12.3 Allocated Time: Each booking is strictly for the allocated time and is limited to one person only unless prior arrangements have been approved.

12.4 Dress Availability: Expressing interest in a dress does not guarantee its availability for the try-on session. Dresses may be out for hire, undergoing cleaning, or alterations. Hills Dress Hire will confirm availability as soon as possible.

12.5 Garment Handling: Clients must handle garments with care during the try-on session. Avoiding fake tan, makeup, oils, and abrasive jewellery to prevent damage. Non-compliance may result in fees up to the garment’s full retail price.

12.6 Damages During Try-Ons: If any hire garment is damaged during a try-on, the client must inform Hills Dress Hire immediately. Damage will be assessed and addressed in the same manner as damage to a regular hire, and the client may be responsible for repair or replacement costs.

12.7 Venue Rules: Clients must respect the rules and conditions of the try-on venue. Any disruption, misuse of the facility, or inappropriate behavior may result in termination of the appointment without refund.

12.8 Punctuality: Clients must arrive on time for their appointment. Late arrivals will not be guaranteed their full try-on time and may forfeit the session without refund.

12.9 Rescheduling: Try-on appointments may be rescheduled with at least 48 hours’ notice, subject to availability. Rescheduling within 48 hours may incur a rebooking fee.

12.10 Limit on Dresses: Each try-on appointment allows the client to try on a maximum of 6 dresses, unless otherwise approved in advance.

13.1 Non-Refundable and Non-Redeemable: Try-on bookings are non-refundable and non-redeemable under any circumstances.

13.2 Allocated Try-On Period: Each booking is strictly for the allocated try-on period and is limited to one individual unless prior arrangements are approved. Once a dress is delivered, it must be returned via express post within 24 hours.

13.3 Late fees: If the client does not return the hire garment on time or incorrectly returns the garment, the client will be charged a fee of 30% of the hire fee per day. This may be up to 100% of the retail cost of the hire garment.

13.3 Garment Condition & Care: Garments are sent in their current condition (clean but not freshly dry-cleaned) and should be returned unworn (only tried on).

13.4 Garment Handling: Clients must handle garments with care during the try-on session. Avoiding fake tan, makeup, oils, and abrasive jewellery to prevent damage. Non-compliance may result in fees up to the garment’s full retail price.

13.5 Damages During Try-Ons: If any hire garment is damaged during a try-on, the client must inform Hills Dress Hire immediately. Damage will be assessed and addressed in the same manner as damage to a regular hire, and the client may be responsible for repair or replacement costs.

13.6 Packaging and Return Guidelines: Clients must follow the provided instructions for packaging and returning garments. The client is responsible for ensuring the hire garment is packaged securely when returning via postage. Any damages caused during transit due to improper packaging will be the client’s responsibility.

14.1 Hills Dress Hire is committed to protecting the clients privacy. Personal information collected during the booking process will be used solely for the purpose of processing the order and will not be shared with third parties, except where required by law.

15.1 Hills Dress Hire reserves the right to amend these terms and conditions at any time.

16.1 Client must contact Hills Dress Hire (info@hillsdresshire.com) with any questions or concerns regarding these terms and conditions.