The following outlines the Terms and Conditions and Privacy Policy of Hills Dress Hire. By placing an order, the client enters into a legally binding contract with Hills Dress Hire and agrees to abide by these terms. 

Hills Dress Hire reserves the right to refuse future service to any client who has previously breached these Terms and Conditions.

 

 

Hire Period

Clients may select either a three (3) day or five (5) day hire period. The hire period commences on the first date selected and concludes on the final date selected.

For postal hires, garments may arrive earlier than the booked hire period. Early arrival does not incur additional charges, and the hire period remains as per the dates selected.

 

Booking & Payment

A minimum of five (5) full business days’ notice is required for all bookings to allow adequate time for processing, preparation, and postage. Bookings requested within this period may be accommodated at the discretion of Hills Dress Hire, subject to availability.

A valid residential billing address must be provided at the time of booking. Post office boxes are not accepted.

Full payment is required at the time of booking in order to secure the selected hire item.

 

Condition & Care

All hire items may show signs of general wear. Vintage pieces are particularly delicate and may display minor imperfections due to age. Fabrics such as silk and satin are especially prone to scuffs, pulls, and natural wear consistent with the characteristics of the material.

Clients are required to handle all hire items with care and respect, avoiding any activities, environments, or conditions that may cause staining, tearing, or other forms of damage.

Alterations to hire items are strictly prohibited. This includes, but is not limited to, hemming, dyeing, or the addition of embellishments. Any unauthorised alterations may incur a damage fee, which may be up to the full replacement value of the item.

The use of fashion tape, double-sided tape, fabric glue, or any other adhesive substances on hire items is not permitted under any circumstances.

Fake tan may be worn, provided it is thoroughly washed off prior to the hire period. Hills Dress Hire recommends washing off fake tan 1–2 days in advance. Any staining caused by fake tan may result in additional cleaning or damage fees.

Hire items must be kept away from substances and surfaces that may cause damage, including but not limited to makeup, jewellery, perfumes, oils, sprays, and cleaning agents.

 

Cleaning & Damage

All hire items must be returned in their worn condition, without being washed or dry cleaned. All cleaning is managed by Hills Dress Hire to preserve the quality and integrity of the items.

Clients are required to notify Hills Dress Hire of any damage or defects as soon as possible, including prior to use if identified upon receipt. Failure to report pre-existing damage may result in the client being held liable.

Any damage, staining, or alteration to a hire item will incur a repair, cleaning, or replacement fee. Fees are determined by Hills Dress Hire based on factors including the item’s RRP, condition, availability, and the hire fee already paid. If damage prevents a future booking from being fulfilled, the client will also be liable for the full cost of the affected booking. 

The client will be invoiced accordingly, and payment must be made within seven (7) days. Failure to make payment may result in further charges or legal action.

 

In-Store Pick Up & Return Hires

Address: Suite 3.14, 7 Maitland Place, Norwest, NSW 2153.

Clients must select a 30-minute collection and return window between 10:00 AM and 5:00 PM, which will be confirmed with them beforehand.

As Hills Dress Hire does not operate with set opening hours, staff are specifically scheduled to accommodate the client’s booked window. If the client needs to adjust their time, advance notice is required. Missed collection windows may result in the booking being forfeited.

All packaging provided with the hire item - including but not limited to coat hangers and garment bags - must be returned. Missing or unreturned items may incur a replacement fee.

 

Postal Hires

All postal hires are dispatched via express post through Australia Post, or occasionally through Go People. Deliveries are typically made between 7:00 AM and 5:00 PM, Monday to Friday.

Hills Dress Hire will send hire items in advance to allow for timely delivery. Hire items may arrive early, including up to two weeks before the hire period. Early delivery does not affect the hire dates or incur additional charges.

Clients in rural, remote, or regional areas must select the appropriate postage option at checkout, as extended delivery timeframes may apply.

For returns, a pre-paid express return label and instructions will be provided. Clients must affix the label to the reusable packaging and return the hire item over the counter at an Australia Post office (not via a street post box) by 3:00 PM. If the return date falls on a weekend, the return may be made the following Monday morning. If the return label is lost, the client will be responsible for covering the cost of express return postage.

Clients are responsible for ensuring the hire item is securely packaged for return. Any damage sustained during transit as a result of inadequate packaging will be the client’s responsibility.

 

Late Fees

If a hire item is returned late or not in accordance with the return instructions, a late fee of 30% of the hire price per day will apply.

If a late return prevents a subsequent booking from being fulfilled, the client will also be liable for the full cost of the affected booking, in addition to any late fees or other charges.

 

Cancellations, Store Credit, Refunds & Exchanges

Cancellations
All bookings are subject to a 100% cancellation fee. No refunds will be issued under any circumstances.

Clients who wish to cancel a booking must confirm with Hills Dress Hire at least seven (7) days prior to the commencement of the hire period. In such cases, a full store credit will be issued.

If the client fails to notify Hills Dress Hire of a cancellation and does not collect or use the hire item, the booking will be considered forfeited. No refund or store credit will be issued.

No refunds or store credits will be provided once the hire item has been dispatched, regardless of whether it is worn.

Store Credits
Store credits are valid for one (1) year from the date of issue and may be applied to future bookings. Clients may apply their credit at checkout when logged into their customer account on hillsdresshire.com.

Exchanges
Exchanges for a different hire item may be available upon request, subject to availability and approval by Hills Dress Hire. Any difference in price must be paid prior to confirmation, and an additional fee may also apply.

Postal Delays
In the rare event of postal delays beyond the control of Hills Dress Hire, no refunds or store credits will be issued. Clients are strongly advised to place bookings well in advance to avoid delivery issues.

 

Cancellations by Hills Dress Hire 

Hills Dress Hire reserves the right to cancel a client’s booking in the event of unforeseen external circumstances that prevent the order from being fulfilled. Reasons for cancellation may include, but are not limited to:

• The hire item has been damaged, lost, or stolen by a previous client.

• The hire item has not been returned on time by a previous client, preventing timely dispatch.

Hills Dress Hire also reserves the right to cancel any booking if the client fails to comply with these Terms and Conditions or provides false, misleading, or incomplete information.

 

Lost or Stolen Items

In the event that a hire item is lost or stolen during the hire period, the client will be liable to pay a fee. This fee will be determined by Hills Dress Hire based on factors including the item’s RRP, condition, availability, and the hire fee already paid. If the lost/stolen item prevents a future booking from being fulfilled, the client will also be liable for the full cost of the affected booking. 

 

In-Store Try-On Appointments

Try-on appointments are available strictly by appointment only; walk-ins are not permitted. All try-on appointments are non-refundable and non-redeemable.

Each appointment permits one client and one accompanying guest, unless prior approval has been granted by Hills Dress Hire.

A Private Try-On provides exclusive use of the showroom for the duration of the appointment. Quick pick-ups and returns may still occur at the front door, but no other try-on sessions will take place.

A Regular Try-On (Fitting Room 1 or 2) may run alongside another session in a separate fitting room. While some Regular Try-Ons may be private if no second client books the same time, this is not guaranteed.

Availability of specific garments for try-ons is not guaranteed, as items may be booked, in cleaning, or undergoing alterations. Hills Dress Hire will confirm availability where possible prior to the appointment.

Clients must take care during try-ons and avoid contact with substances that may mark or damage garments, including fake tan, makeup, perfumes, oils, and jewellery. Any damage sustained during the try-on must be reported to Hills Dress Hire immediately. Damage will be assessed in accordance with the standard hire terms.

Clients must follow all venue rules and staff instructions. Disruptive behaviour may result in the appointment being terminated without refund.

Clients must arrive on time for their scheduled appointment. Late arrivals exceeding 10 minutes without prior notice will result in the appointment being cancelled without refund.

Try-on appointments may be rescheduled once with at least 48 hours’ notice, subject to availability.

 

Postal Try-Ons

All postal try-on bookings are non-refundable and non-redeemable.

Each booking is valid only for the designated try-on period and limited to one individual, unless prior approval has been granted. Once delivered, the hire item must be returned via express post within 24 hours.

Failure to return the hire item on time or in accordance with the provided return instructions will incur a late fee of 30% of the hire fee per day, up to a maximum of 100% of the full retail value.

Hire items are sent in their current condition (clean but not freshly dry-cleaned) and must be returned unworn, having been used only for the purpose of try-on.

Any damage sustained during the try-on must be reported to Hills Dress Hire immediately. Damage will be assessed in accordance with the standard hire terms.

Clients must follow all packaging and return instructions provided. The hire item must be securely packaged for return postage. Any damage sustained in transit due to inadequate packaging will be the client’s responsibility.

 

Privacy

Hills Dress Hire respects client privacy. Personal information is used only for booking and order fulfilment and is not shared with third parties except where required by law.

 

Ex-Hire Final Sale

All ex-hire sales are final. No returns, refunds, or exchanges will be accepted.

Clients are responsible for reviewing all condition notes and photographs before purchasing.

 

Intellectual Property & Copyright

All content provided by Hills Dress Hire - including photographs, videos, product descriptions, graphics, logos, layouts, designs, and all other materials - is owned by Hills Dress Hire and protected under Australian intellectual property laws.

Clients and website visitors are granted a limited, revocable, non-exclusive licence to access this content for personal, non-commercial use only.

 

 

Hills Dress Hire reserves the right to amend these Terms and Conditions at any time without prior notice.