Terms & Conditions

By placing an order with Hills Dress Hire you are entering a legally binding contract between yourself and Hills Dress Hire. Please ensure that you read all of the below Terms & Conditions carefully before looking to hire from Hills Dress Hire. By hiring from Hills Dress Hire, you agree to follow all of our terms and conditions. 

GARMENT CONDITION

When hiring, please do not expect the garment to be in brand new condition. Our garments are regularly hired so may have general wear.

Please note our vintage dresses are more likely to have small imperfections.

HIRING/BOOKING

Hills Dress Hire requires a minimum of 4 business days notice to allow for processing and/or postage. 

If a hirer would like to make a late booking, Hills Dress Hire must be notified asap.

An address is required with every booking regardless of if the dress is booked for pick up or postage. P.o. boxes will not be accepted as the only address.

If hirer lives in a rural area, Hills Dress Hire must be notified. Additional postage time is required.

Hills Dress Hire will not post designer bags. Pick up only.

HIRE PERIOD/EXTENSION

The general hire period is 3 days (1 day before until 1 day after the hirers event). 

Hires can be extended upon request - subject to availability. Each additional day is charged an additional 20% of the regular hire fee. Please email info@hillsdresshire.com if you would like to request an extension.

PICK UP ORDERS

All pick up orders will be picked up from Castle Hill. The exact address is provided via email in the order confirmation.

Pick up will be between 10am and 6pm on the designated day. Hirer will have the option to nominate a time, however is subject to change.

The hire garment will be in a white gift bag with the hirers name on it - on the table or mailbox at the address provided.

All pick up orders must be dropped back as well.

Return will be before 2pm on the return date - please leave the garment in the same spot the garment was picked it up from.

POSTAGE ORDERS

Please keep in mind, there may be creasing during the postage process. If this occurs, please contact Hills Dress Hire.

All postage orders will be express posted in advance to ensure on time delivery. The AusPost tracking number will be provided via email.

If an order is placed less than 4 business days before the hire dates, and it does not arrive on time, no refund or store credit will be given.

With the delivery of the hire garment, a pre paid return label and instructions will be provided. If the prepaid return label is lost, the hirer is responsible to EXPRESS POST the garment back to Hills Dress Hire at an AusPost office.

If the return date falls on a Sunday, please express post on Monday morning.

WEARING THE GARMENT

The hirer must treat the garment with care and respect. 

No alterations are to be made to the garment.

Fashion tape MUST NOT be worn. (damages material of dresses). Hirer will be charged with damage if fashion tape is worn. 

CANCELLATIONS/REFUNDS/EXCHANGES BY THE HIRER

All bookings have a 100% cancellation fee and no refund is applicable.

If the hirer would like to cancel, Hills Dress Hire must be notified 7 days before the booking. A full store credit will be emailed. (NO REFUND, STORE CREDIT ONLY).

Store credits are valid for 1 year. Once the store credit is used once, the hirer cannot cancel/receive another store credit for that hire.

IF THE HIRE HAS ALREADY BEEN POSTED THE HIRER IS NOT ELIGIBLE FOR A REFUND OR STORE CREDIT.

CANCELLATIONS BY HILLS DRESS HIRE

Hills Dress Hire may experience external factors which may prevent a booking from being fulfilled. With this, Hills Dress Hire reserves the right to cancel the hirers booking.

Reasons Hills Dress Hire may cancel your booking include, but are not limited to:

• The garment is damaged, lost or stolen by the previous hirer.

• The garment is unable to be delivered in time for the booking, due to late return by the previous hirer.

• The garment is unable to be delivered in time for the booking, due aus post delays.

CLEANING & DAMAGE

Hire garment must be returned unwashed. Hirer must make Hills Dress Hire aware of any damages or marks.

If the hire garment requires additional cleaning, repairs or replacement, the cost will be charged to the hirer.

If the garment hired has been damaged beyond repair and a replacement cannot be bought, the hirer may be charged the full cost of any and all hires booked after, that need to be cancelled due to their fault.

Fashion tape is not permitted as it may damage dresses. 

RETURNING HIRE GARMENT

Hire garment must be returned unwashed. Hirer must make Hills Dress Hire aware of any damages or marks.

If the hirer has booked pick up, the garment must also be dropped back. (No postage time has been allocated to the booking). The hirer must return by 2pm on the return date. Hirer must take a photo of the hire garment at the return address and notify Hills Dress Hire.

If the hirer has booked/paid for postage, a pre paid return label and instructions will be included in the package. Hirer must express post before post office closes. If the prepaid return label is lost, the hirer is responsible to EXPRESS POST the garment back to Hills Dress Hire at an AusPost office and provide Hills Dress Hire with a tracking number. Every postage return is tracked. Late fees apply.

LATE FEE

30% of the hire fee will be charged per day that the garment is overdue for return. This may be up to 100% of the retail value of the hire garment.

IN STORE TRY ONS

In Store Try Ons are available at Wrights Road Community Centre, Kellyville, by appointment only.

If any dress is damaged during a try on, please let our staff know immediately. It will be addressed the same as damage to a regular hire.